Zend Framework Support
The Zend Framework Support Subscription delivers critical technical and consulting support, that assist you during the development phase of the application life cycle -- Zend Framework Support Subscriptions help reduce business and technical risk, increases developer productivity and speeds time to deployment improving overall success.
Subscription Summary
The Annual Subscription includes: Guaranteed Response Times, Incident Submissions and Consultative 'How Do I?' assistance.
| Service |
|
| Trouble shooting assistance |
Yes
|
'How do I?' consulting
|
Yes
|
| Web support |
Yes |
| Incident response time |
48 Hrs |
| Response time for consulting scheduling |
72 Hrs |
Supported Versions
As part of the Support Subscription, Zend will support the following versions for one year. Customers will be asked to ensure they are on the latest maintenance release for that version.
Zend Framework Version
|
Support Available
|
Zend Framework 1.5
|
Yes |
Zend Framework 1.0*
|
Yes |
* Zend Framework 1.0 support can be purchased at a prorated date until December 31, 2008. You will not be able to buy support for 1.0 after December 31, 2008. Contact your
Zend representative for pro-rated pricing.
Pricing
This annual subscription is on a per developer / IT professional basis. For longer term contracts please contact your
Zend representative.
