The Zend Framework Support Subscription delivers critical technical and consulting support, that assist you during the development phase of the application lifecycle. Zend Framework Support Subscription helps reduce business and technical risk, increases developer productivity and speeds time to deployment improving your overall success.

Zend Framework Support provides subscribers with a Web-based, one year support and two or three hours of "How do I" consultative support.
Zend Framework Support comes in two subscription options:
• Standard Support - Providing subscribers with 5 Web-based incidents and 2 hours of Consulting.
• Premium Support - Providing subscribers with 10 Web-based incidents and 3 Hours of Consulting.

Support is available for Zend Framework 1.5 and 1.0, subscribers are required to upgrade to the latest minor release that maintains backward compatibility and use PHP 5.2.3 or higher

The Annual Subscription includes: Guaranteed Response Times, Incident Submissions and Consultative 'How Do I?' Assistance.

Service	Standard	Premium
Number of Web-based incidents	5	10
Number of consulting Hrs./year	2	3
Critical Zend Framework bug fixes	Yes	Yes
Framework Maintenance Release updates	Yes	Yes
Web support	Yes	Yes
Incident response time	2 Business days	2 Business days
Response time for consulting Hrs. scheduling	3 Business days	3 Business days

Supported Versions:
Support Available for Zend Framework version 1.5 and 1.0
Customers will be asked to ensure they are on the latest maintenance release for that version.

* Zend Framework 1.0 support can be purchased at a prorated date until December 31, 2008. You will not be able to buy support for 1.0 after December 31, 2008. Contact your Zend representative for pro-rated pricing.