Edition |
Small Business
|
Professional
|
Enterprise
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---|---|---|---|
Support via... | Web Ticket | Phone (business hours) | Phone (24X7X365) |
P1 response time | 2 business days | 6 business hours | 2 hours |
Security hotfixes |
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PHP support | ![]() |
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Zend Server Plus with full stack support | Zend Server Plus only | Zend Server Plus only | |
Long Term Support (LTS) | ![]() |
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Zend Framework 1 support (until the end of 2018) | ![]() |
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Zend Framework 2 & 3 and Apigility support | ![]() |
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Customer requested fixes for PHP, ZF 1, 2 & 3 and Apigility | ![]() |
Zend provides support for the following types of issues for all components shipped in Zend Server including the PHP runtime and Zend Framework:
The following types of issues are not covered:
Standard Maintenance Updates
Zend provides periodic maintenance updates for all Zend components. This includes but is not limited to:PHP Security and Critical Bug Hot Fixes