Statement of Work

Version 2.7 (April 2016)



This document is the property of, and is proprietary to, Zend Technologies, Inc. (“Zend”).  It is not to be disclosed, in whole or in part, without written authorization from Zend. 



Any product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged as such by Zend.


1.    Scope


The Zend Premium On-boarding is a great jump start to help organization getting seamlessly started with the Zend software stack. It consists of 4 consecutive consulting days which will be deliverey either remotely or onsite. 


Following is the proposed project plan for the customer:


I. Zend Server Cluster Deployment

II. Zend Server configuration and optimizations

III. Team Education

If time permits, some of the following topics might also get addressed:


IV. Advanced Concepts


2.    Deliverables


At the conclusion of the engagement, Zend will provide:


3.    Roles, Responsibilities and Expectations


In order to successfully complete the project, it is important that roles and expectations are clear to both Client and Zend staff. These expectations are outlined below. Where appropriate, a single individual may fill several of the roles listed below. Zend reserves the right to use subcontractors in those roles it deems appropriate. Use of any subcontractor does not relieve Zend of any of its obligations as set forth in this SOW.

The Client is expected to provide, as needed, either prior to or at the commencement of the engagement:


4.    Assumptions


To facilitate the smooth delivery of this engagement, the following assumptions apply:


5.    Project Pricing Table (labor and time estimates with price)


The price for this engagement is as follows:

Item Price
Zend Premium On-boarding (as stated in the quote that refers to this SOW)


Payment Terms:

The payment terms are stated in the quote that refers to this SOW. If no payment terms are stated in the quote that refers to this SOW, the following payment terms become effective:


The Client is responsible for travel and lodging expenses if and as incurred in the course of this project, as well as all reasonable and necessary expenses Zend incurs in connection with the services for the Client in accordance with Zend’s then current practices and/or policies.

Hotel, air and car rental (including parking) are charged to the Client at actual rates. Air travel shall be coach or economy class for domestic travel. Meals are charged at a flat rate of $56.00 USD per day. Expenses will be itemized, documented and submitted upon completion of the engagement. The Client will be solely responsible for any and all taxes that may be due on any payments it makes to Zend.

Standard scheduling for delivery is generally 4-6 weeks from date of signed purchase order (PO). 

The service must be scheduled and delivered within 6 months (if the engagement was not 100% prepaid) or 12 months (if the engagement was 100% prepaid) from the date of signed PO that refers to this SOW. It is the customer’s responsibility to schedule and facilitate completion of this engagement within the respective number of months from date of signing the PO. In the event this does not occur, Zend’s obligation to perform the services per SOW is terminated and any prepayment will not be refunded.


Minimum Billing Fees:

Remote Consulting Deliveries have a four hour minimum billing fee per day. For Onsite Consulting Deliveries the minimum billing fee is 2 person days plus travel and out of pocket expenses. Scheduled engagements (of both types) that are not cancelled or rescheduled at least three working days in advance will be invoiced in full for the scheduled time.

6.    Terms and Conditions


6.1    Limitation of Remedies and Liability
(A) Zend's services and all deliverables shall be provided on an "as-is" basis and without warranty. Zend specifically disclaims any and all express and implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
(B) The Client’s sole and exclusive remedies for any breach or failure by Zend shall be to cancel this SOW and engagement and to obtain an equitable partial refund of amounts paid with respect to the defective services or deliverables.
(C) In no event shall Zend be liable to the Client, whether in contract, tort (including negligence) or otherwise, for any indirect, incidental or consequential damages (including lost profit or business interruption) even if Zend is notified in advance of such possibility arising out of the performance or breach of, or otherwise pertaining to the subject matter of, this SOW. Zend shall not be liable to the Client for any direct damages arising out of the performance of this SOW in excess of the payments made by the Client under this SOW.

6.2    Non-solicitation of Employees
During the period of Zend's performance under this SOW, and for one (l) year thereafter, the Client agrees not to hire, solicit, nor attempt to hire or solicit, the services of any employee or subcontractor of Zend without the prior written consent of Zend. Violation of this provision shall entitle Zend to assert liquidated damages against the Client equal to one hundred fifty (150) percent of the solicited person's annual compensation.  Nothing contained herein shall preclude the hiring of any employee who: (i) contacts the Client on his or her own initiative; (ii) the Client was in discussion with regarding possible employment prior to the signing of this SOW; or (iii) responds to a general solicitation of employment through advertisements or search firm general solicitations that are not targeted specifically at Zend or its employees.

6.3    Payment and Late Charges


6.3.1    Terms. Upon receipt of a correct and undisputed invoice from Zend, the Client shall pay such invoice  thirty (30) days thereafter. Late payments, other than those disputed in good faith, shall bear interest at lesser of one and one-half percent (1.5%) per month or the highest amount permitted by applicable law.

6.3.2    Disputed Amounts. If the Client disputes any invoiced amount for any reason whatsoever, the Client shall notify Zend in writing (via email shall suffice for this limited purpose) within thirty (30) calendar days of the Client’s receipt of the invoice. All disputed amounts that the Client subsequently agrees in writing to pay, or that are required to be paid pursuant to a proper court order or award from any mutually submitted arbitration, shall be paid on the payment terms set forth in Terms above.

Please remit payment to:
Zend Technologies USA, Inc.
Dept LA 23796
Pasadena, CA 91185-3796


6.4    Other Terms & Conditions


6.4.1    The proposal in this SOW expires on the same day as the expiration date that can be found on the Zend quote that refers to this SOW.

6.4.2    The terms of this SOW, when accepted and signed by the Client shall be the entire agreement of the parties and shall supersede and entirely replace the terms of any and all other agreements or forms, including Client purchase order forms, all of which are hereby specifically rejected by Zend.

6.4.3    Zend retains all rights in its intellectual property. The Client’s rights to use any Zend products shall require separate acceptance of Zend's applicable licensing terms and conditions.

6.4.4    The Client has retained Zend as an independent contractor.   

6.4.5    Each party represents and warrants to the other that its performance of its obligations under this SOW will not conflict with or result in a breach or violation of any of the terms or provisions or constitute a default under any agreement by which it is bound.

6.4.6    Either party may terminate this SOW if the other party commits a material breach that is not cured within a period of 30 days of written notice sent by the non-breaching party to the breaching party.

6.4.7    The Client may not assign this SOW without the prior written consent of Zend.
Neither party shall be liable under this SOW for a failure to perform arising from causes beyond its reasonable control.

6.4.8    This Statement of Work and Agreement shall be governed by California law.  Any proceedings under or in connection with this Agreement shall be brought exclusively in state or federal courts sitting in the Northern District of California.

Time schedule is based on an assumed start date. Exact start date is yet to be determined.  A more specific time line can be interpolated when both Zend and the Client agree to a specific project commencement date.